CNC Technical Support wanted in Greater St. Louis Area, MO-IL, USA
Hartwig, one of the largest machine tool distributors in the US is currently seeking a CNC Technical Support Center Representative to work in one of our 7 offices. Are you an experienced CNC field technician that is interested in helping people keep their machines running? We have a unique opportunity for an individual who is comfortable speaking to customers and solving their CNC machine tool problems. We are proud of our rich tradition that provides machine tools, factory automation and technical support to our valued customers. We are known throughout the industry for our integrity, honesty, respect of individuality and professionalism. For additional information visit our website at www.hartwiginc.com.
We are seeking a highly energetic and intelligent CNC Technical Support – Service Call Center representative who is responsible for providing positive customer service solutions to both internal and external customers by being responsible for:
Responding to requests for technical assistance via phone from internal and external customers.
Diagnosing and resolving technical hardware and software issues
Researching questions using available information resources
Redirecting problems to appropriate resource when necessary
Logging call center interactions when necessary
Staying current with machinery updates
Other duties as assigned.
Associate’s degree or at least 5-10 years work experience.
Must have experience with Okuma machinery
Experience with Fanuc and OSP controls a plus but not required
Industrial electronics experience as it relates to the machine tool industry
Attention to detail with basic math aptitude
Strong verbal and problem solving skills
Strong written communication skills
Ability to multi-task
Microsoft product knowledge helpful
Able to work in team environment
Hartwig, Inc. offers a competitive compensation package commensurate with experience and education, and an excellent benefit package.